Refund policy
We accept returns within 30 days of delivery.
To be eligible for a return, Sense Hydration products must be:
- Unopened and unused
- In their original packaging
- In resalable condition
- Accompanied by proof of purchase
Because Sense Hydration is an ingestible product, we cannot accept returns of opened or used products.
To request a return, email tommy@sensehydration.com within 30 days of delivery. Include your order number and reason for the return. Do not send anything back before receiving return instructions.
If your return is approved, you are responsible for return shipping. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If your order is damaged, defective, or incorrect, contact us within 7 days of delivery at tommy@sensehydration.com.
Include:
- Order number
- Description of the issue
- Photos of the product and packaging
If approved, we will provide a replacement or refund.
Non-Returnable Products
We cannot accept returns for:
- Opened or used electrolyte products
- Products returned without approval
- Products damaged after delivery
- Gift cards
- Final-sale products
Refunds
After we receive and inspect an approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.
Contact
Questions can be sent to: